Please complete this form If you experienced an in-home water leak, (due to a broken pipe or meter damage) please use this form to provide as much information as possible, to help justify a bill adjustment. The information you provide will be used to verify that your water usage has returned to normal.
For water leaks that do not enter the sewer system, usage will be reviewed up to 1 year prior to the break being repaired. This only applies to excessive flow amounts within the period exceeding normal average daily flow for the property. Credits will be limited to 50% of the current sewer rate.
When was the leak discovered? If this occurred more than once, please list all dates.
How was the leak discovered? Was it due to a plumbing failure? A burst pipe? Did the leak occur before or after the Water Meter? Was the Meter damaged?
Please allow 1-2 bill cycles for a credit to be posted to your account. This allows us to compare water meter readings and ensure that your consumption has returned to normal.
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