Monitor and control your water usage with the Water Meter Portal

The tool is designed to give residents the option to better manage their water consumption.
The portal provides insights into water usage on a daily or weekly basis.

To create your free Water Meter Portal Account

Locate your Account Number and Customer ID Number which are located on the remittance portion of your utility bill.
Log into www.CranberryTownship.org/customerportal
Follow directions to set up account – paying attention to requirements for creating a new password.
Once submitted, you will receive a confirmation email.
From the confirmation email, login in with the email address and password you created when setting up your account.
From the Water Meter Portal you will be able to monitor and view daily usage, plus link to Pay Your Bill online.
For additional information or help with setting up your account, please contact Customer Service at 724-776-4806.

Locate your water meter Know the location so you can turn off the water supply in an emergency. The water meter is most likely inside the home, in the basement, where the water line enters your home. If your meter is located in a closet or a boxed-in area, open the doors or access panels to allow air to circulate, especially in the winter.

What Is AMR? AMR stands for Automated Meter Reading. It’s a method of using communication technology to read meters without having to access the meter, which is typically located inside your home or business.

How does it work? The system uses a data transmitter known as an MXU which is powered by a battery that is connected to the water meter by a wire. The data transmitter will collect readings from the meter and transmit the reading to a tower which is then transmitted to our software. Each MXU device has a unique identification number, which is transmitted along with the meter reading. The unique number is compared to your account record to ensure it’s a match.

Reasons for High Bills

A change in your water usage pattern can be the most common reason for high water consumption. Visiting friends and family, children home from school, new appliances, regular watering of your lawn or garden, outdoor car washing or power washing, even running the humidifier attached to your furnace can substantially affect your bill.

Dispute a high bill, due to a leak

We make the following resources available to residents and businesses to determine whether an adjustment is warranted:

Rereads. We will automatically reread water meters that show a significant increase in water consumption since the last reading to ensure that no human error was made. The reread occurs before water bills are sent out to customers.

Leak adjustment policy. We will adjust customers’ accounts for water leaks when provided proof — such as a receipt from a plumber — that repairs were made promptly after a leak was first identified.

Is a deduct meter right for me? A deduct meter enables customers to realize a savings for water that does not enter the sanitary sewage system. Examples of water that does not enter the system: lawn sprinkler systems, swimming pools, washing vehicles. Deduct meters can be used by residential and business customers. The savings appears on the sewage portion of the monthly Sewer & Water bill. Learn more...

Drip, drip, drip. Small drips can result in thousands of wasted gallons of fresh water

Water Saving Tips for Toilets

Toilet flushing is the single highest use of water in the average home, so it also presents a prime opportunity for water conservation. With the average person flushing five times a day, toilets make up about 31% of overall household water consumption. Check out these water and money-saving tips from our friends at Home Water Works...

It’s easy to save water indoors

More indoor water-saving tips for toilets, the clothes washer, showers, faucet, dishwasher and more.

Prevent Frozen Pipes

Open cabinet doors under sinks to allow warmer air to circulate.
Don’t set your thermostat lower than 55 degrees.
Disconnect the garden hose. Turn off the indoor valve and drain the water to outdoor faucets.
Insulate water lines inside your house. Use preformed foam tubes, weatherproof insulation, or heat tape. Focus on water lines near exterior walls or in unheated areas.
If you’ll be away for a few days, turn off the water supply at the meter.
Temperatures Below Zero: Let a thin stream of water flow. Note that you will be charged for the water consumption; but consider the cost of water damage repair vs. cost of usage.

Thaw Frozen Pipes

If some faucets and appliances are dry and others still work, a water line is frozen inside the building. Run a damp rag along exposed water pipes. Likely areas are near exterior walls or in unheated areas. Your ice plug is where you see the frost appear.

Thaw the pipe out slowly using a hair dryer
Don’t thaw the pipe with an open flame or torch
Be extremely careful of electric shock in areas of standing water

Stay Safe - Keep Costs Low - Report Theft! There are over 1,100 fire hydrants located throughout Cranberry Township, regularly maintained by Township Sewer and Water personnel.

If you witness suspicious persons attempting to connect to a hydrant, or use a hydrant without a construction meter, please call 724-776-4806 x 1515 or dial 9-1-1 for Police. This includes any individual who is not: a firefighter or emergency service provider, a Cranberry Township Sewer and Water Employee, or an approved permittee.

If any individual enters or attempts to enter your property with regard to water or sewer related utilities, ask for identification. Township employees will always have proper identification. If at any time you feel threatened or invaded by an unidentified "worker", call 9-1-1.

Keep area clear 2 ft. behind, 5 ft. on sides, and 8 ft. above the top of the fire hydrant. Nothing should be between the fire hydrant and the street.