Your water meter
What Is AMR? AMR stands for Automated Meter Reading. It’s a method of using communication technology to read meters without having to access the meter, which is typically located inside your home or business.
How does it work? We’ve chosen a system that uses a data transmitter known as an MXU which is powered by a battery that is connected to the water meter by a wire. The data transmitter will collect readings from the meter and transmit the reading to a tower which is then transmitted to our software. Each MXU device has a unique identification number, which is transmitted along with the meter reading. The unique number is compared to your account record to ensure it’s a match.
Does this mean no more meter readers? Not exactly. You may still see our utility staff in your neighborhoods. There are times that the radio signal transmission is malfunctioning, so we’ll continue to visit your property for routine service, and maintenance or repair.
Can I access daily readings from the meter online? At this time, only billed consumption is available for review online. Soon, daily readings will be securely available online so that homeowners can track their own household’s consumption.
Locate your water meter Know the location so you can turn off the water supply in an emergency. The water meter is most likely inside the home, in the basement, where the water line enters your home. If your meter is located in a closet or a boxed-in area, open the doors or access panels to allow air to circulate, especially in the winter.
View Consumption Online Track and monitor water usage on a daily or weekly basis through the free Customer Portal.
View the back flow valve video below - the backwater valve prevents the sewer system from backing up and flooding a building or residence.
Prevent Frozen Pipes
- Open cabinet doors under sinks to allow warmer air to circulate.
- Don't set your thermostat lower than 55 degrees.
- Disconnect the garden hose. Turn off the indoor valve and drain the water to outdoor faucets.
- Insulate water lines inside your house. Use preformed foam tubes, weatherproof insulation, or heat tape. Focus on water lines near exterior walls or in unheated areas.
- If you'll be away for a few days, turn off the water supply at the meter.
- Temperatures Below Zero: Let a thin stream of water flow. Note that you will be charged for the water consumption; but consider the cost of water damage repair vs. cost of usage.
Thaw Frozen Pipes
If some faucets and appliances are dry and others still work, a water line is frozen inside the building. Run a damp rag along exposed water pipes. Likely areas are near exterior walls or in unheated areas. Your ice plug is where you see the frost appear.
- Thaw the pipe out slowly using a hair dryer
- Don't thaw the pipe with an open flame or torch
- And be extremely careful of electric shock in areas of standing water
Fire Hydrants must be accessible to the Fire Department:
- Keep area clear 2 ft. behind, 5 ft. on sides, and 8 ft. above the top of the fire hydrant.
- Nothing should be between the fire hydrant and the street.
Stay Safe - Keep Costs Low - Report Theft! There are over 1,100 fire hydrants located throughout Cranberry Township, regularly maintained by Township Sewer and Water personnel. While the primary function of these hydrants is to provide emergency water for extinguishing fires, it is not uncommon for a contractor or home builder to request permission to connect to a fire hydrant, as it may be the only source of water in undeveloped areas. Cranberry Township strictly monitors the water distribution and collection systems, but theft of water from these emergency systems can occur. Township Sewer and Water Personnel will always wear a Township-issued shirt, carry approved ID, and travel in white or blue vehicles with Cranberry Township logos. Contractors who are granted permission to connect to a hydrant will use a specially assigned construction meter to monitor their usage.
If you witness suspicious persons attempting to make a connection to a hydrant, or using a hydrant without a construction meter, please contact either Cranberry Township Sewer and Water Field Operations Manager, Joseph Leavens, or dial 9-1-1 for police. This includes any individual who is not: a firefighter or emergency service provider, a Cranberry Township Sewer & Water Employee, or an approved permittee.
If any individual enters or attempts to enter your property with regard to water or sewer related utilities you are encouraged to request identification. It is not recommended that you grant permission to any individual who is not identifiable as a Cranberry Township Sewer and Water Employee or Township-approved contractor/employee. Use discretion, and if at any time you feel threatened or invaded by an unidentified "worker", call 9-1-1.