Water & Utilities

water_tapCustomer Service Hours

7:30 AM - 5:00 PM

Monday - Friday

Customer Service


Physical Address 
2525 Rochester Road
Suite 400
Cranberry Township, PA 16066

Phone: 724-776-4806 option 3

Fax: 724-776-4420

After hours Emergency Service, 724-720-6464

Where does my Water Come From?

Cranberry Township’s water source is the Ohio River. In 2017, Cranberry purchased its entire water supply, about 865 million gallons, from The West View Water Authority located in Allegheny County.  Before arriving to Cranberry, the water undergoes a series of treatments at the Authority’s plant on Neville Island.

Cranberry Township owns and operates the public water supply system serving the Township.

The water distribution system includes approximately:  

  • a network of approximately 186 miles of pipeline to homes and businesses
  • 2,728 valves
  • 1,202 fire hydrants
  • 10,000 water service connections
  • 3 water storage facilities comprising 5 million gallons
  • 1 pumping station

Typical daily water consumption for our customers is approximately 2.4 million gallons a day (MGD), with a peak approaching 3.2 MGD on the hottest summer days.


  • Safe Drinking Water
  • Water Quality Reports
  • Water line Flushing Schedule Fire hydrant and distribution system flushing is an annual routine maintenance operation, conducted Mon. - Fri., 7:00 AM - 4:00 PM.  Discolored water and pressure fluctuations are normal during flushing. We suggest that you refrain from using water as much as possible or doing laundry. If your water does not clear, or return to normal pressure within a reasonable time, or if service is interrupted, call the Customer Service, 724-776-4806.

Drinking Water Notes:

June - November For the summer months, the West View Water Authority switches to chloramines as the disinfectant to treat drinking water. it is formed by mixing chlorine with a small amount of ammonia. Chloramine has been used by water systems for almost 90 years and over 68 million American receive drinking water treated with chloramines. More about chloramines

November - June  For the winter months, the West View Water Authority switches from chloramines to free chlorine for the disinfection of drinking water. Free chlorine is a stronger and faster-acting disinfectant. Customers may notice a slight difference in the taste and odor of their drinking water while chlorine is in use.

  • Customers using tap water for at-home kidney dialysis should consult with their doctor to determine if any changes are necessary in their residual disinfectant neutralization procedures. 
  • Customers using the water for aquariums should monitor both free and combined chlorine residuals.

Public and Private Improvement Policy (PPIC) and Sewer and Water Rules and Regulations in Chapter 17 Cranberry Twp eCode 360 database.