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                Click here to review the 2015 Report                                      Click here to review reports from prior years

Consumer Confidence Report Letter to Customers from the Board of Supervisors

2016 Water Quality ReportIn addition to the good news you'll see in this report about our water test results, there are several new developments we'd like to share with you.

The first has to do with an initiative of the American Water Works Association – the premier professional association for people in the water industry – and Cranberry’s participation in it. Their program – the Partnership for Safer Water – has actually been around for 25 years. But all the publicity surrounding water system failures in Flint, Michigan, has sharply increased public awareness about water safety and accelerated the adoption of better practices among water utility professionals.

The Partnership, an alliance formed by the Association along with several government agencies and nonprofit organizations, created a process to help participants optimize their water systems. This year, Cranberry joined that partnership to help assure customers of continued high-quality water throughout their own distribution system, which currently serves 30,000 residents along with many more who commute into town during the work week.

The program involves five steps, the first of which is improved data collection. For systems like ours, the program looks at three factors: chlorine levels, water pressure, and line breaks. To collect better, more representative data, Cranberry recently changed the locations where it draws its chlorine samples. As far as water pressure is concerned, better measurement techniques are still being explored. And, as a comparatively new system, the Township’s distribution network has experienced relatively few line breaks. However, minimizing their occurrence will remain a priority.

The other major development is that, starting this year, the Township will be removing most of its residential and commercial water meters and replacing them with a new generation of highly accurate meters that transmit usage data to the billing system electronically. When the $3.2 million project is complete – which isn’t expected for a few more years – all billing will be for actual use; estimated use billing will be a thing of the past.

The first step involves setting up the antennae, which will allow the meters to talk wirelessly with our Finance Department. Then, in addition to replacing your old meter with a new one, your outdoor touchpad will be covered with a snap-on unit that allows it to be read remotely. However, unlike today’s meters, which show use to the nearest 100 gallons, the new digital ones will register down to a single gallon and then send that data to a secure Web site where you can track your own water use in near-real time.

That can help you better manage your own water consumption. So, for example, you can set it to give automatic alerts when your measured use exceeds a preset amount.

Our transition to remotely read meters is not simply a Cranberry initiative; it’s nationwide. The Township saw that trend emerging some years ago, and has carefully monitored the experience of other communities who made the switch to find out what worked as well as what didn’t. And there have been spectacular examples of both that we can learn from.

Five or six years ago, Cranberry began pilot testing meters from different manufacturers to see which ones were the most accurate and trouble-free to install. The hands-down winner: Sensus MXU meters, a spinoff of the former Rockwell Manufacturing Company.

Both the Partnership program and the meter changeover take a long-term view of Cranberry’s water system as well as of the evolving challenges to water safety. So we are pleased to report that again this year, as in years past, your water meets or exceeds all government standards and that you can continue feeling confident in your use of it.

Saturday Service options

A Township water service technician is available to make house calls on specified Saturdays throughout the year. To schedule a Saturday appointment for meter readings, leak checks, pressure checks, meter repairs and home inspection turn-on/turn-off calls, please contact Customer Service, 724-776-4806.

2016 Saturday Service Schedule:  7:00 AM- 3:00 PM
January 16, March 19, May 14, July 16, September 17, November 12.

Applications and Forms

  • Sewer Water Service
  • Automatic Bill Payment for Water, Sewer, Trash               
  • Sewer Credit Adjustment Request
  • Construction Meter Request 
  • Water Turn On/Off Request
  • Moving Out-Final Reading
  • Non-Res. Application for Wastewater Discharge Permit
  • Testing forms
  • Save on your water bill with a Deduct Meter


Money Saving Tips for Sewer and Water Customers

Money Saving Tips
Save $1. per month on your Water, Sewer, Trash bill with Auto Bill Pay.  Details...

Reduce Your Costs  in the bathroom; in the kitchen; in the laundry; outside the home. Water conservation tips

Water loss - 'normal' leaks result in money down the drain Detecting and preventing water loss

Detecting Toilet Leaks Your toilet uses the most water in your home. Fix that leaky toilet now!

Is your water meter the right size for your needs? Insure the right size meter that meets industry standards

Prevent frozen pipes; and what to do if your pipes do freeze. Dealing with frozen water pipes

Backwater Valve Presentation

A backwater valve is a one-way valve that  prevents the sewer system from backing up and flooding a building/residence

.Backwater Valve Video

Frequently Asked Questions & Answers

What is chloramine?

Chloramine is a disinfectant used to treat drinking water. It is formed by mixing chlorine with a small amount of ammonia. Chloramine has been used by water systems for almost 90 years and over 68 million Americans receive drinking water treated with chloramines.

Why does West View Water use chloramine as a disinfectant? We are changing to chloramines to ensure our water continues to meet or exceed all of the water quality standards set by the Environmental Protection Agency (EPA). Chlorine reacts with naturally occurring organic matter in the water to form what are called disinfection byproducts (DBP’s) which are potentially harmful. These DBP’s are strictly regulated by the EPA. Since chloramine is not as reactive as chlorine, significantly fewer of these DBP’s will be formed. Chloramine is also more stable and extends disinfectant benefits throughout our utility's distribution system.

How will my drinking water be affected by the switch to chloramine? You will not notice any difference in your water quality. Taste and odor issues related to chlorine will be reduced and chloraminated water can be used in all the same ways you used our water before.

Are there any precautions for using chloraminated water? Chloraminated water is safe for everyone to use for drinking, bathing, cooking and all regular uses we have for water. However, chloramines, just like chlorine, must be removed from the water prior to dialysis treatment. If you have a home dialysis machine, consult with your health care provider to ensure your unit is capable of removing chloramines from the water prior to use. Contact your physician if you have any health related questions.

Chloramines, just like chlorine, are harmful to all fish, amphibians and reptiles and must be removed from the water prior to use in aquariums and ponds. Most pet stores sell products that can be easily added to the water to remove chloramines. For more information contact your aquarium supply or pet supply store.

Is hexavalent chromium in drinking water harmful? The nonprofit research and advocacy organization Environmental Working Group, EWG, conducted a study of drinking water in 35 communities from different parts of the United States which was released in December 2010. Their report points out that water in 89% of the cities sampled included measurable amounts of chromium, more than half of which may be hexavalent chromium – a suspected carcinogen made famous by the movie "Erin Brockovich.?

Water from Pittsburgh was found to contain 0.88 parts per billion of chromium. Water from West View – Cranberry?s sole supplier – was not tested. The U.S. Environmental Protection Agency has set a limit of 100.00 ppb in tap water, primarily to safeguard against skin irritation. So Pittsburgh is well within current regulatory requirements.

Other communities tested ranged from as little as zero, including Indianapolis, Reno and San Antonio, to as high as 12.90 ppb in Norman, Oklahoma. Separate research has found that hexavalent chromium is more common in systems using groundwater wells than surface water; West View Water is drawn from the Ohio River.

On December 20, 2010, the American Water Works Association, a trade organization of water professionals, commented that the EPA “is currently looking at new health effects data on hexavalent chromium. The process should be completed in late 2011, and the results will inform future regulatory actions.” They went on to note that while the EWG?s report may raise concerns, “it?s important to remember that detecting a substance in water does not always imply a health risk. The key question to answer is whether the substance presents health concerns at the level it is detected.”

Why does my water sometimes have a cloudy appearance?

During cold weather, a number of customers complain about tiny air bubbles in their tap water which gives it a milky white appearance and a carbonated beverage texture. This phenomenon is normal and poses no danger. It can arise from several causes:

Pressurized water. Water absorbs more air at higher pressures. When this pressurized water experiences a reduction in pressure, such as when it leaves a spigot, it releases air bubbles, resulting in a milky appearance.

Temperature changes.
Cold water can hold more air than warm water. When that water warms, air is released. The released air takes the form of small bubbles, which gives the water a milky or carbonated appearance.

Hot water tanks. Water releases air bubbles when it’s heated. When the water heater’s thermostat is set above 140° F, air bubbles will become noticeable, particularly during winter months. It is also noticeable in the first water drawn from a hot water tank after being idle overnight.

Warming cold water lines. When cold water lines in basements, above the ground, or attached to sides of buildings are warmed by internal home heat or exposed to the sun, they can release air bubble

PPIC Details
Standard Residential Meter
Residential System with Fire Supression
Residential Sprinkler System Deduct Meter